Returns & Exchanges Policy

• Unused gear: Return or exchange any eligible item within 30 days of purchase.
• Condition: Items must be unworn, unwashed and in their original packaging, with all tags attached.
• Exceptions: For performance and safety reasons, we can’t accept returns on strung rackets (once the factory seal is broken or custom stringing is done) or used grip tape, unless there’s a manufacturing defect.

The easiest way to return or exchange an item is to bring it to your next class. Skip the post office — your coach takes care of it.

• How it works: Bring the item and your order confirmation (email or text receipt) to your coach at class.
• Quick exchanges: Need a different shoe size or racket weight? If it’s in stock, we can often swap it on the spot.
• Refunds: Returns at class are refunded to your original payment method (credit card, Apple Pay or WeChat Pay) within 2–3 business days.

Can’t make it to class? You can also return items by mail.

• Start a return: Email service@purekingsports.com with your order number (e.g., #PK-1001) and the reason for your return.
• Return shipping: Return shipping is paid by the customer. We recommend a trackable service (UPS, FedEx or USPS), since we can’t confirm delivery without tracking.
• Where to send it: Email service@purekingsports.com for our current return address before you ship.

Can I return a racket after I’ve played with it?
We can’t accept returns on gear that shows court use, shuttle marks or scuffs. If something breaks unexpectedly, show it to your coach at class and we’ll check whether the manufacturer’s warranty covers it.

I bought something through WeChat or from my coach. How do I return it?
Just bring the item to class. We’ll look up your purchase and take care of the refund or exchange.

When will I see my refund?
We process refunds as soon as we receive and inspect the item, at class or by mail. Your bank or card issuer usually takes 3–5 business days to post the credit to your statement.